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Voice

Business telephony over IP — hosted VoIP, SIP trunking, number porting and call routing, as the traditional phone network is switched off.

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01Overview

The UK's analogue and ISDN phone network (PSTN) is being retired, so every business is moving voice onto IP. That migration is also a chance to gain features that legacy lines never had — but it changes what the phone system depends on, and connectivity quality becomes part of the voice decision.

SpecVoice
delivery
Hosted VoIP (cloud PBX) · SIP trunking to on-site or virtual PBX
numbers
Port existing geographic & non-geographic numbers · provision new DDIs & ranges
routing
Time-of-day & IVR menus · hunt groups · call queues · out-of-hours & failover routing
features
Voicemail-to-email · call recording · presence · softphone & mobile apps
dependency
Voice quality depends on the underlying connection — assessed as part of design
porting lead time
Single-number ports typically ~2 weeks · multi-line ports longer — subject to the losing provider

02What’s included

From order to ongoing support.

03How to choose

The questions that actually decide it.

04FAQ

Straight answers.

What is the PSTN switch-off and does it affect us?
The UK's traditional analogue and ISDN telephone network is being withdrawn, so services that rely on those lines must move to IP-based voice beforehand. If you still have analogue lines or ISDN, it affects you, and planning the migration early avoids a rushed cutover.
Can we keep our existing phone numbers?
In the great majority of cases, yes — numbers are ported to the new platform. Porting is coordinated with the losing provider and cut over in a planned window so calls aren't lost. Timescales depend on that provider and the size of the number range.
Will VoIP call quality be as good as our old lines?
On a suitable connection, yes — often better, with HD codecs and features legacy lines never offered. Because voice runs over the internet connection, quality is assessed as part of the design, and prioritisation or a connectivity upgrade is included where it's needed.
What happens to calls if our internet goes down?
Hosted platforms can reroute automatically to mobiles or another site when a connection drops, so inbound calls still get answered. Pairing voice with connectivity failover keeps the phones working through an outage.
Do staff need desk phones?
Not necessarily. The same platform runs on desk handsets, computer softphones and mobile apps, so many businesses run a mix or skip desk phones entirely. The right blend depends on how and where people work.

Get voice scoped.

Tell us your sites and what you're trying to fix. We'll come back with the right mix and clear next steps.

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