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Managed services

Installation, migration and ongoing support - the delivery layer that turns supplied products into a working, supported service.

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01Overview

Buying connectivity, voice, mobile and hardware is only half the job - someone has to install it, migrate off the old setup without breaking the business, and support it afterwards. Managed services is that delivery layer, and it's what keeps a multi-part deployment from becoming four separate suppliers pointing at each other.

SpecManaged
installation
Coordinated installs across connectivity, voice, mobile & hardware
migration
Planned cutovers with rollback points - move without unplanned downtime
single contact
One point of contact and one contract across every supplied service
support
Fault logging, carrier & vendor escalation, and change requests
documentation
As-built documentation so the setup isn't locked in one person's head
reviews
Periodic service reviews to keep provision matched to the business

02What’s included

From order to ongoing support.

  • 01

    Project coordination

    One plan spanning every supplied service, so installs and cutovers are sequenced rather than colliding.

  • 02

    Migration

    Cutovers planned with rollback points, run in agreed windows to avoid unplanned downtime.

  • 03

    Single point of support

    One contact for faults and changes across connectivity, voice, mobile and IT - no routing between vendors.

  • 04

    Documentation & review

    As-built documentation and periodic reviews so the service stays understood and fit for purpose.

03How to choose

The questions that actually decide it.

  • Who owns the deployment?

    With multiple suppliers, nobody owns the join between them. A single managed delivery makes one party accountable end to end.

  • How is downtime avoided?

    Migrations should have a rollback point at every step. If a plan can't tell you how it backs out, it isn't a plan yet.

  • Where does support actually go?

    One contact that escalates to carriers and vendors on your behalf beats holding four support numbers and mediating between them.

  • Is it documented?

    As-built documentation means the setup survives staff changes and the next change is faster and safer.

04FAQ

Straight answers.

What does 'managed' actually cover?
It covers the work around the products: coordinating installation, planning and running migrations, being the single point of contact for faults and changes, escalating to carriers and vendors, and keeping documentation current. In short, everything needed to turn supplied services into a working, supported setup.
How do you avoid downtime during a migration?
By planning cutovers in stages with a rollback point at each one and running them in agreed windows. New services are proven in parallel before the old ones are retired, so if something isn't right the business falls back rather than going dark.
Do we get one point of contact or several?
One. The purpose of buying through a single supplier is that connectivity, voice, mobile and IT are supported through one contract and one contact, who handles escalation to the underlying carriers and vendors instead of leaving you to coordinate them.
What happens after everything is installed?
Support continues: faults are logged and escalated, change requests are handled, and periodic reviews check that the provision still matches the business as it grows or changes. The relationship doesn't end at go-live.
Can you support services we already have?
Where existing services can be brought under a single point of support, that's assessed case by case - some can be adopted and supported, others are better replaced as part of a wider migration. Either way the aim is to reduce the number of suppliers you have to manage.

Get managed services scoped.

Tell us your sites and what you're trying to fix. We'll come back with the right mix and clear next steps.

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